From 90 minutes to institutional memory.

A structured workshop walks you through how you decide things: pricing exceptions, client-fit calls, escalation rules, the phrases you'd never let a staff member say to a client. Micro plans run this as a self-serve, in-app wizard. Starter and Pro each include one facilitated workshop a year, where someone runs the session with you instead of you filling in a form alone.

Alongside the workshop, you upload what you already have: SOPs, manuals, policy docs, past client emails that show how a decision actually went. Each document is parsed, chunked, and embedded so it becomes searchable knowledge, not just a file sitting in a folder.

Staff ask questions the same way they'd ask a colleague, in the Decisionlore chat. The bot answers in your voice, using the principles and documents captured in the workshop.

Before an answer ever reaches a staff member, it runs the same five-point check a compliance officer would: cited to a source document, checked against your principles, screened by your do-not-say rules, escalated to you when confidence is low, and logged to an immutable audit trail. Nothing ships unchecked.

Every answer the bot gave your team that week lands in the review queue. You read through them and mark each one good, bad, or correct it outright. This is the whole mechanism that keeps the brain from going stale: a document dump answers the same way forever, this compounds.

Corrections don't just fix one answer. They sharpen the underlying principles and tone examples the bot draws from, so the same mistake doesn't keep recurring. It's the difference between a static FAQ and a system that's actually still learning from you.

Beyond answering questions, Decisionlore turns your SOPs and training material into short staff courses. When you build one, you pick the Skills Framework competency it covers, a TSC or a CCS, and the proficiency level you want staff to reach. The course and its assessment are structured around that target, so the training has a clear, named goal.

Staff work through the lessons and take a built-in assessment that checks whether they can apply the material, not just recognise it. When they pass, you issue a company certificate of completion in your own name, recording the competency and level the training was structured to. Every completion also updates your skills matrix, so you always know who has demonstrated what.

The core brain (chat, uploads, principles, the review queue) and AI course generation with quizzes and certificates are available on every plan. As the team grows past a handful of people, Starter and Pro add tagged surfaces below to keep the brain organised and the owner out of the weeds.