What your best people know, kept.
Every time an experienced person walks out, the company loses judgment it cannot re-buy. Living Memory captures that judgment while the work is being done, and seals it under a key only your company holds.
SOPs capture the steps. They never capture the judgment.
Standard SOP Handover
When someone experienced leaves, the company keeps the files, checklists, and template folders. But the handover covers only steps. The reasoning that decides when to follow the checklist, when to escalate, and when to quietly do the opposite is lost.
Living Memory System
Captures judgment directly at the desk while the work is being done. The expert records the reasoning behind their exceptions, exceptions that never get written down. The card does not resign.
Captured out of the job itself, not in a documentation project.
The expert decides what is worth keeping.
A staff member starts the desk recorder on their own screen when they are about to do a piece of work that matters. The choice of which job is worth recording sits with the person who actually knows the answer to that question.
You get the reasoning, not just the checklist.
While they work they talk through why they are doing what they are doing. The reasoning is the valuable half. The steps alone are a checklist that any competent person could have written.
- Open billing profile.
- Locate cycle toggle.
- Override billing status.
"We switch them to manual because this client pays via corporate bank check on Net 30, so stripe automatic charges will bounce."
Personal data is found and blurred locally, on device.
The person's own machine scans the recording for personal data (IDs, account numbers, personal contact details) before anything moves. Every find is flagged for them to blur, cut or knowingly keep, and nothing can be exported until each flag is dealt with.
The expert signs off before anyone else sees it.
They watch it back, blur anything else they want gone, or delete the whole thing. Consent here is a moment a person controls with their own hands.
Spoken reasoning is turned into searchable text.
The spoken reasoning is converted to text. The speech engine here is purpose-built for how Singapore speaks at work, including Singlish and mid-sentence language switches.
"First do client verification, then you check the rate card. If they request discount, ask boss confirm first ah."
- Step: Client Identity Verification
- Standard: Rate Card Verification
- Escalation: Discount requires owner approval
Sealed knowledge card is delivered to your company.
Sealed on the laptop with an encryption key only your company holds. The raw recording stays local and is deleted automatically after a set period.
Nothing is trusted until one of your people says so.
Every card arrives marked captured. It becomes trusted company knowledge only after someone at your company reads it and verifies it.
Offline Payment Verification Protocol
Captured from desk of Evelyn TanThe limits are built into the machine, not into a policy.
No silent monitoring
Recording starts only when the staff member starts it themselves. There is no silent capture, ever.
Instant export controls
The expert can watch back, blur more, or delete the clip outright. We never receive raw recordings, only what your company learned.
Singapore residency
Audio is transcribed on Singapore infrastructure and deleted immediately. We do not retain audio files.
Singapore native speech recognition.
Staff don't talk in textbook English. They switch between English, Mandarin, Malay, or Hokkien mid-sentence. Our speech engine is purpose-built to recognize local dialects and Singlish accurately.
Singlish Switch Validation
General American engines fail on Singaporean desks. We process mid-sentence shifts to capture the exact reasoning.
Overlap Stitching
Audio is stitched in overlapping segments so words aren't cut off at segment boundaries.
Reject, Don't Repair
If audio transcription comes back malformed or silent, the system rejects the sample as a gap rather than guessing.
We carry the box. You hold the key.
Three questions, three answers.
What leaves the laptop
The sealed knowledge card, which we cannot read. The audio leaves only for Singapore-based transcription, never stored.
What we hold
Sealed, encrypted cards we cannot read, plus the access and answer logs. Every action is logged and auditable.
What we can restore if you lose keys
Absolutely nothing.
Structural Control Levels
If your company loses every one of its recovery keys, the sealed content behind them becomes permanently unrecoverable. No procedure brings it back.
Common Questions
Can a manager trigger capture silently?
No. Recording starts only when the staff member presses record themselves. There is no silent capture or employer-initiated recording built in.
What happens to the raw audio recording?
It remains locally on the laptop, is processed to text, and is automatically deleted after a set period. We never receive it.
What if my company loses its recovery keys?
The sealed content behind those keys becomes permanently unrecoverable. No procedure brings it back. We would rather you know that plainly now than find it out later.
Book a knowledge risk review.
A 90-minute mapping session to find out where your company's judgment sits, who holds it, and what wouldn't survive their notice period.